Accounts and pricing

Settings and account management

Your Settings page is where you can manage profile and billing information, passwords and security, and apps connected to your Mapbox account. To access the Settings page, log into your account and navigate to account.mapbox.com/settings.

Profile

Change your email address

  1. Log in and navigate to your Account settings page.
  2. Enter your new email address and click Save changes.

Change your username

It's not possible to change your username. Doing so would break links to your maps and could cause unanticipated problems.

Instead, you can create a new account, transfer your assets, and update your web and mobile applications to reference the new account and maps. Once this transition is complete, you can delete the old account without breaking any links to your maps. For more information, see Transfer styles between accounts.

Delete your account

You can delete your account by scrolling to the bottom of your Account settings and clicking the Delete account button.

delete account

When you delete an account, the change is effective immediately and all maps and data are removed:

  • Projects and data associated with your account will no longer be available.
  • You will not be able to use the account to log in to Mapbox.
  • We won't automatically prorate for unused services.
  • Deleting your account is permanent. We will not be able to recover your account if you change your mind.
  • You will not be able to create an account with the same username again.

Password

Change your password

  1. Log in and navigate to your Account settings.
  2. Enter your current password and new password in the appropriate fields.
  3. If you have two-factor authentication enabled, enter your two-factor authentication code.
  4. Click Save new password.

Reset your password

If you're having trouble logging in, try resetting your password by providing the email address that's associated with your Mapbox account. We'll send you an email with further instructions.

The link you'll receive in your password reset email is only valid for 24 hours. If you receive an Invalid token error message or have waited more than 24 hours, you'll need to request another password reset email.

If you don't remember your email address or you're having other access problems, contact our support team and we'll look into it.

Sometimes, password reset emails are undeliverable especially for inactive email addresses. If you are not receiving the password reset email, let us know.

Security

Two-factor authentication

Two-factor authentication (2FA), also known as multi-factor authentication (MFA) or two-step authentication, provides an optional, but recommended, layer of security to your account. Once enabled, you'll be prompted to enter your password as well as a security code generated on your mobile device whenever you log in.

Enable two-factor authentication

When you're logged in to your account, you can enable two-factor authentication from your Security page.

Your Security page will include a barcode which you'll be prompted to scan with your mobile device.

Scan the generated barcode using an authenticator app on your mobile device. We recommend using Google Authenticator - it's free and available for iOS and Android. For a Windows phone, use the Authenticator app.

Your mobile device will display a 6-digit code. Type this code into the field below the barcode to complete the process.

enable two factor authentication

Use a recovery code to access your account without your two-factor device

After you've set up two-factor authentication on your account, you will be redirected to a page with a recovery code. A recovery code is a single-use code that lets you sign in without your two-factor device.

Write down this code and keep it in a safe place. Treat your recovery code like a password to your account. If you lose your mobile device, you will need this code to log in to your account.

If you have already set up two-factor authentication on your account and do not have a recovery code, go to your Security page to generate and retrieve your recovery code.

To use the code, you'll need your username or email and your password. To use your recovery code:

  1. Navigate to the Sign in page.
  2. Enter your username and password and click Sign in.
  3. Click the Lost your mobile device? link below the Sign in button. A new field will appear.
  4. Enter your recovery code in the new field and click Sign in.

Using your recovery code will temporarily disable two-factor authentication and give you a chance to configure a new two-factor authentication device.

Regain access after losing your recovery code

If you do not have your recovery code, you must have a payment method on file so we can verify your account and remove two-factor authentication. Contact our support team to get started.

GDPR compliance

Mapbox Services are fully compliant with GDPR. For more information, read our DPA and subprocessors pages.

Mapbox is also Privacy Shield certified and can be found on privacyshield.org.

If you have any questions after reviewing those documents, let us know.

Was this page helpful?