All docschevron-rightHelpchevron-rightarrow-leftFAQschevron-rightHow can I reactivate a deactivated account?

How can I reactivate a deactivated account?

To reactivate a deactivated Mapbox account, follow these steps:

  1. Log in to the account at account.mapbox.com.
  2. Enter valid payment information into the persistent modal to be used for upcoming invoices.
  3. Navigate to the account's invoices page, and click the Pay button to pay any Past Due invoices.

Note that reactivating your account will not automatically pay Past Due invoices. You need to manually navigate to your invoices page and click the Pay button to clear any outstanding invoices. Under our Terms of Service, you must pay all past due invoices to keep using the account. You can find more information in our Account Deactivation guide.

Was this page helpful?