Find answers to Frequently Asked Questions.
How do I report routing issues?
Learn how to report issues with routes generated by the Mapbox Directions API.
Can I update only a portion of my existing tileset?
Learn about updating tilesets at Mapbox and different strategies to update tilesets.
Can I use Mapbox with Power BI?
Learn how to use Mapbox with Power BI and how to get support for questions related to Power BI.
Does Mapbox support Two-factor Authentication (2FA)?
Learn how to set up two-factor authentication (2FA) on your Mapbox account.
How can I add an alternate/secondary billing address?
Learn how and when you can add an alternate billing address to your Mapbox account.
How can I calculate the number of tile packs required for a region?
Learn how to determine the number of tile packs required for a given region.
How can I change the organization name on an invoice?
Learn about setting the organization name associated with your Mapbox account.
How can I reactivate a deactivated account?
Learn how to reactivate your Mapbox account if it has been deactivated.
How can I regain access to my account?
Learn what steps to take if you are unable to acess your account.
How can I remove a credit card from my account?
Learn about how to remove a credit card from your Mapbox account.
How can I transfer ownership of my account?
Learn how to transfer ownership of your Mapbox account to another person.
How can I troubleshoot email verification issues for my account?
Learn how to resolve email verification issues.
How do I check the cost of a tileset processing job before kicking it off to avoid unexpected bills?
Learn how to estimate processing and hosting costs of your tilesets.
How do I correct a map error?
Learn how to submit corrections to errors found in the data used in Mapbox's maps.
How do I correct a Point of Interest (POI) error?
Learn how to submit corrections to errors found in the points of interest data used in Mapbox's search APIs.
How do I correct an address error?
Learn how to submit corrections to address data found in Mapbox's maps and search services.
I am experiencing a crash on the Android platform when using the Search SDK with Maps SDK or Navigation SDK. What could be the cause and how can I resolve it?
Learn about inconsistencies in the version of the Common SDK used by your application an how to make sure all SDK's are using the same Common SDK.
I’m experiencing issues while developing with the React Native Maps SDK. Can Mapbox provide any support or guidance?
Learn how you can get support for questions related to React Native Maps SDK.
My Atlas instance is down. Why am I receiving an error that my Atlas license has expired?
Learn about updating your Atlas license.
What can I do if I'm having trouble signing into my Mapbox account?
Learn what steps you can take if you are unable to sign into your Mapbox account.
What data sources does Mapbox use to build services?
Learn about the data sources Mapbox uses to power its maps, search, and navigation services.
What is the default public access token?
Learn about your Mapbox account's default public access token.
What is the difference between a public token and a secret token?
Learn about the difference between a public token and a secret token and when to use each.
What is the difference between temporary and permanent geocoding?
Learn about the difference between temporary and permanent geocoding and when to use each.
What statistics are available for my Mapbox account?
Learn about the account statistcs we make available for your Mapbox account.
Why am I being charged for Monthly Active Users (MAUs) that seem higher than my actual user base, even during the testing phase of my app?
Learn about pricing and how Mapbox calculates monthly active developers.
Why am I receiving the following error when trying to start Atlas?
Learn about fixing this pull access denied error.
Why does my data lose precision or resolution at high zoom levels?
Learn about data simplification and controlling vector data at different zoom levels.
Why does the map in my application not reflect my most up-to-date data or styling?
Learn about caching and how it affects updates to your map data and styling.