How to get support while building with Mapbox

If you are getting started with Mapbox, trying out new APIs or SDKs, or updating your existing applications, you may need help. Detailed below are several options for getting support.

Mapbox offers a free developer support tier, where you can connect with a member of our Technical Support team to report Mapbox data issues, report product bugs, suggest features that may improve our product, and ask account and pricing questions.

Beyond our free tier, Mapbox offers paid support plans that allow access to a wider range of 1:1 help from our Technical Support team. Depending on the support plan you choose, our team of experts will be able to help provide guidance on proper API usage, explain how different APIs or workflows could be used to achieve your expected results, and provide recommendations on how to optimize your solution's architecture.

The Mapbox Developer Network is a community of developers, designers, geospatial professionals, and other freelancers who work with Mapbox tools who are available for hire. Search, preview, and get in touch with someone who can help you get your project rolling.

To get started, click Find a Developer on our Developer Network landing page. You will be able to browse for developers with skills that match your project needs. Once you find some good candidates, you can reach out directly. Adding key details when you first reach out will help developers to understand whether they can take on the project, and will speed up the time to get a response. Consider including the following details on your first message such as:

• Project title
• Project description
• Approximate deadline
• Approximate budget
• Contact information (email and phone number)
• Non-Disclosure Agreement (if required)

If there's a match, you should hear back from the developers themselves and the process will continue between your company and the developer.

Mapbox uses Stack Overflow, a programming forum where users can both ask and answer questions, to field implementation issues Mapbox developers run into while developing and maintaining their applications.

Along with the active members of the Mapbox developer community that provide answers on Stack Overflow, members of the Mapbox Technical Support and Engineering teams also watch and provide answers to the Mapbox tags detailed below.

Before posting a new question, please search to see if someone has already asked a similar question. There may already be an answer that suits your needs! If you plan to post a new question to Stack Overflow, read the Stack Overflow FAQ. Follow the community site's guidelines and tips to ask well formed questions, to help get an answer to your question. For further guidance on how to ask questions on Stack Overflow, please review these Help Center articles:

• How do I ask a good question?
• What topics can I ask about here?

The table below includes links to documentation that you should look through before posting a question, and the tag you should use on Stack Overflow to ask a question about the area. When you tag your question, always include the mapbox tag and at least one other Mapbox tag.