How to get support while building with Mapbox

If you are getting started with Mapbox, trying out new APIs or SDKs, or updating your existing applications, you may need help. Detailed below are several options for getting support.

Subscribe to a paid Mapbox Support Plan

Mapbox offers a free developer support tier, where you can connect with a member of our Technical Support team to report Mapbox data issues, report product bugs, suggest features that may improve our product, and ask account and pricing questions.

Beyond our free tier, Mapbox offers paid support plans that allow access to a wider range of 1:1 help from our Technical Support team. Depending on the support plan you choose, our team of experts will be able to help provide guidance on proper API usage, explain how different APIs or workflows could be used to achieve your expected results, and provide recommendations on how to optimize your solution's architecture.

Hire a developer from the Developer Network

The Mapbox Developer Network is a community of developers, designers, geospatial professionals, and other freelancers who work with Mapbox tools who are available for hire. Search, preview, and get in touch with someone who can help you get your project rolling.

To get started, click Find a Developer on our Developer Network landing page. You will be able to browse for developers with skills that match your project needs. Once you find some good candidates, you can reach out directly. Adding key details when you first reach out will help developers to understand whether they can take on the project, and will speed up the time to get a response. Consider including the following details on your first message such as:

  • Project title
  • Project description
  • Approximate deadline
  • Approximate budget
  • Contact information (email and phone number)
  • Non-Disclosure Agreement (if required)

If there's a match, you should hear back from the developers themselves and the process will continue between your company and the developer.

Ask the Mapbox community on Stack Overflow

Mapbox uses Stack Overflow, a programming forum where users can both ask and answer questions, to field implementation issues Mapbox developers run into while developing and maintaining their applications.

Along with the active members of the Mapbox developer community that provide answers on Stack Overflow, members of the Mapbox Technical Support and Engineering teams also watch and provide answers to the Mapbox tags detailed below.

Guidelines

Before posting a new question, please search to see if someone has already asked a similar question. There may already be an answer that suits your needs! If you plan to post a new question to Stack Overflow, read the Stack Overflow FAQ. Follow the community site's guidelines and tips to ask well formed questions, to help get an answer to your question. For further guidance on how to ask questions on Stack Overflow, please review these Help Center articles:

The table below includes links to documentation that you should look through before posting a question, and the tag you should use on Stack Overflow to ask a question about the area. When you tag your question, always include the mapbox tag and at least one other Mapbox tag.

Web Maps

Tag on Stack OverflowMapbox Product DocumentationMapbox Product Description
mapbox-gl-jsMapbox GL JSJavascript library used to render interactive maps from vector tiles and Mapbox styles
mapbox-studioMapbox StudioApplication for managing your geospatial data and designing custom map styles

Maps APIs

Tag on Stack OverflowMapbox Product DocumentationMapbox Product Description
mapbox-api-vectortilesVector Tiles APIServes vector tiles generated from Mapbox Studio styles
mapbox-api-rastertilesRaster Tiles APIServes raster tiles generated from satellite imagery tilesets and tilesets generated from raster data uploaded to Mapbox
mapbox-api-staticimagesStatic Images APIServes standalone, static map images generated from Mapbox Studio styles. These images can be displayed on web and mobile devices without the aid of a mapping library or API. They look like an embedded map, but do not have interactivity or controls
mapbox-api-statictilesStatic Tiles APIServes raster tiles generated from Mapbox Studio styles. Raster tiles can be used in traditional web mapping libraries like Mapbox.js, Leaflet, OpenLayers, and others to create interactive slippy maps
mapbox-api-stylesStyles APILets you read and change map styles, fonts, and images
mapbox-api-tilequeryTilequery APIAllows you to retrieve data about specific features from a vector tileset, based on a given latitude and longitude
mapbox-api-uploadsUploads APITransforms geographic data into tilesets that can be used with maps and geographic applications
mapbox-tiling-serviceMapbox Tiling ServiceA tool for creating vector tilesets. With MTS, you use sets of configuration options (tileset recipes) to transform your geospatial data into vector tiles. The resulting tiles are hosted on Mapbox servers for use in your applications
mapbox-api-datasetsDatasets APISupports reading, creating, updating, and removing features from a dataset
---Fonts APIAccepts fonts as raw binary data, allows those fonts to be deleted, and generates encoded letters for map renderers
Tag on Stack OverflowMapbox Product DocumentationMapbox Product Description
mapbox-api-directionsDirections APIGenerates routing between up to 25 coordinates
mapbox-api-isochroneIsochrone APIComputes areas that are reachable within a specified amount of time from a location, and returns the reachable regions as contours of polygons or lines that you can display on a map
mapbox-api-mapmatchingMap Matching APISnaps fuzzy, inaccurate traces from a GPS unit or a phone to the OpenStreetMap road and path network using the Directions API. This produces clean paths that can be displayed on a map or used for other analysis
mapbox-api-matrixMatrix APIReturns travel times between many points
mapbox-api-optimizationOptimization APIReturns a duration-optimized route between the input coordinates

Search APIs

Tag on Stack OverflowMapbox Product DocumentationMapbox Product Description
mapbox-api-geocodingGeocoding APIDoes two things: forward geocoding and reverse geocoding

Android SDKs

Tag on Stack OverflowMapbox Product DocumentationMapbox Product Description
mapbox-android--a general tag, optional to include for all questions in this area
mapbox-android-mapsMaps SDK for AndroidLibrary for embedding highly customized maps within Android applications. Languages include Java and Kotlin
mapbox-android-navNavigation SDK for AndroidGives you all the tools you need to add turn-by-turn navigation to your Android application
mapbox-android-visionVision SDK for AndroidAndroid library that allows you to use powerful neural networks to run on today’s devices to understand the roadway in real time

iOS SDKs

Tag on Stack OverflowMapbox Product DocumentationMapbox Product Description
mapbox-ios--a general tag, optional to include for all questions in this area
mapbox-ios-mapsMaps SDK for iOSLibrary for embedding highly customized maps within iOS applications. Languages include Objective-C and Swift
mapbox-ios-navNavigation SDK for iOSGives you all the tools you need to add turn-by-turn navigation to your iOS application
mapbox-ios-visionVision SDK for iOSiOS library that allows you to use powerful neural networks to run on today’s devices to understand the roadway in real time

Unity SDKs

Tag on Stack OverflowMapbox Product DocumentationMapbox Product Description
mapbox-unityMaps SDK for UnityA collection of tools for building Unity applications from real map data. It enables Unity developers to interact with Mapbox web services APIs (including the Maps, Geocoding and Directions APIs) and create game objects via a C#-based API and graphical user interface
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