Troubleshooting

    Working with firewalls

    If you're interacting with the Mapbox REST APIs behind a firewall and having trouble getting a response, you can try adding the domain api.mapbox.com to an allow list (sometimes called a whitelist). Mapbox uses distributed and dynamically-allocated servers rather than a fixed set of IP addresses. Normally you can add mapbox.com to an allow list, but in some cases you may also need to add specific domains including:

    • mapbox.com
    • www.mapbox.com
    • api.mapbox.com
    • api.tiles.mapbox.com
    • a.tiles.mapbox.com
    • b.tiles.mapbox.com
    • c.tiles.mapbox.com
    • d.tiles.mapbox.com