Reporting Data Issues

There are several ways to report issues with Mapbox data, depending on the type of issue you're experiencing. The primary method for reporting map and search data issues is through our Contribute app.

Report Map and Search Data Issues

To report issues with Mapbox data, use our Contribute app.

Address

Report a change of address of a building.

Business

Report a change to a business. The options to change include: business name, address, industry category, phone number or website.

Road

Report a change to a road. The options to change include: road name, speed limit, access restrictions such as a private road and toggle for if the road is a one way.

Road

Report a speed limit change to a part of a road.

Incident

Report an incident or road closure. The options to report include: congestion, construction, disable vehicle, lane restriction, mass transit, other news, planned event, road closure, road hazard, weather or miscellaneous reports. For each of these types of reports you can include a start and end date and if the issue is a permanent closure.

Clearance

Report a clearance restriction. The options to report include: height, weight, length, width. This is helpful to inform larger vehicles if they can travel through certain areas or not.

Specify the location of your issue

Make sure to long press on the map to bring up a draggable red marker before clicking the Contribute button, allowing you to specify the location to associate with your report.

Once on the Contribute app, you can suggest improvements by following these steps:

1. Long press where on the map you'd like to make a change.
2. Select the relevant category to your issue as seen in the list below.
3. Fill out the required information in the form that appears, including any relevant proof.
   • To help with submitting contributions, we recommend including photos, links, comments, etc., to help us verify the legitimacy of contributions.
4. If you'd like to be notified of updates on this issue, make sure above the submit button, the check the Notify me when my issue has been resolved check box.
5. Click the Submit button to submit your suggestions.

Accessing the Contribute tool through a Mapbox Map

A link to the Contribute page is available on all Mapbox Maps by clicking the Improve this map link. You can recommend that your end users use this link if they would like to report a data issue.

Report Navigation Issues

Routing issues with the Directions API cannot be reported through the Contribute app.

You can provide feedback by opening the Directions API Playground, generating the route and then clicking the purple Send feedback about this route button.

Understand Mapbox Data Sources

For more information about where Mapbox's map data comes from and how you can contribute, you can visit the "Getting Started" guide for Mapbox data.

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