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How do I report an error from a map, search, route, geocoding result, etc.?

Report issues with Mapbox Data

To report issues with Mapbox data (map data, points of interest, geocoding results (address matching), search results, etc.) use our Contribute tool.

Address
Report a change of address of a building.
Business
Report a change to a business. The options to change include: business name, address, industry category, phone number or website.
Road
Report a change to a road. The options to change include: road name, speed limit, access restrictions such as a private road and toggle for if the road is a one way.
Road
Report a speed limit change to a part of a road.
Incident
Report an incident or road closure. The options to report include: congestion, construction, disable vehicle, lane restriction, mass transit, other news, planned event, road closure, road hazard, weather or miscellaneous reports. For each of these types of reports you can include a start and end date and if the issue is a permanent closure.
Clearance
Report a clearance restriction. The options to report include: height, weight, length, width. This is helpful to inform larger vehicles if they can travel through certain areas or not.
Reporting routing issues

Routing issues with the Directions API cannot be reported through the Contribute tool.

You can provide feedback by opening the Directions API Playground, generating the route and then clicking the purple Send feedback about this route button.

Once on the Contribute page, you can suggest improvements by following these steps:

  1. Long press where on the map you'd like to make a change.
  2. Select the relevant category to your issue as seen in the list below.
  3. Fill out the required information in the form that appears, including any relevant proof.
    • To help with submitting contributions, we recommend including photos, links, comments, etc., to help us verify the legitimacy of contributions.
  4. If you'd like to be notified of updates on this issue, make sure above the submit button, the check the Notify me when my issue has been resolved check box.
  5. Click the Submit button to submit your suggestions.

Contribute Tool Options

Troubleshooting

Make sure to long press on the map to bring up a draggable red marker before clicking the Contribute button, allowing you to specify where on the map you'd like your report to be.

Accessing the Contribution page through a Mapbox Map

A link to the Contribute page can also be located through most Mapbox Maps by clicking the Improve this map link as seen in the image below:

For more information about where Mapbox's map data comes from and how you can contribute, you can visit the "Getting Started" guide for Mapbox data.

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