Feedback API
The Mapbox Feedback API provides a unified, programmatic way to access end user feedback collected from the apps you build with Mapbox.
This API allows you to integrate feedback data directly into your own internal tools and data pipelines, giving you visibility into the issues and suggestions your users provide. You can track the status of feedback items as they are reviewed by Mapbox and get valuable insights about your applications.
In particular, the Feedback API allows querying items by feedbackId to close the feedback loop with your users.
Closing the Feedback Loop
When using Feedback Agent you can close the feedback loop with the user that submitted an item, by notifying them that their feedback has been received and its current status. At a high level, the process will be as follows:
- Get the
feedbackIdfrom the Feedback SDK. This is a unique identifier string automatically generated by the Feedback SDK. - Store this value in your system associated with a specific logged-in user in your app.
- Use the Mapbox Feedback API to query the status of the item using its
feedbackId. - When the status changes, use a dedicated screen, a push notification, email, or any other relevant mechanism to notify the user.