How can I add an alternate/secondary email for billing and receipts?
A secondary / alternate email address is only available for customers with the Monthly Invoicing payment setting. You can request participation in the Monthly Invoicing beta by contacting our Sales team through the Contact Sales form.
For customers with Automatic Payments as their payment setting, we recommend the following workarounds to help make sure multiple stakeholders within your organization have access to billing notifications:
Option 1: Use email groups
Create a group email address like "company+mapbox@company.com" and adding members to that group to receive notifications.
Option 2: Set forwarding rules
Set up automatic forwarding rules in your email client to forward any emails to the recipients of your choosing (like a billing/finance team), by monitoring the following email subject:
[Mapbox Billing]: Successful payment receipt
Recipients will be able to download the PDF receipt right from the body of the email.
For more information, you can refer to the Mapbox documentation on invoices.