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How do I pay for Mapbox services?

Automatic payments are the default payment setting for all customers to pay for Mapbox services. With this setting, the account's payment method on file (or prepaid credit) will be automatically charged when the upcoming invoice is finalized.

Mapbox accepts the following payment methods:

  • Credit, debit, prepaid, and gift cards: Visa, MasterCard, American Express, JCB, Discover, and Diner's club.
  • US bank accounts, via ACH Direct Debit. Note that ACH payments can take several business days to process, unlike card payments, which are typically processed immediately.

If you do not have access to a credit or debit card, you can consider using a prepaid card available from several vendors, including American Express, Visa, and MasterCard, or adding a US bank account as your payment method instead.

To add a payment method to an account, visit the billing settings and click the Add payment method button. There is no option to edit an existing payment method in place — to replace one, add the new payment method first, then remove the old one.

You can also add prepaid credit to be used for future Mapbox services. Prepaid credit can be added any time and cannot be refunded in the case it's no longer needed. Account credit will be applied to future invoices on a recurring basis until the credit is $0.00. Mapbox won't charge the payment method on file until the account's prepaid balance is $0.00.

Prepaid credit can only be purchased with a credit card, even if a US bank account is the account's payment method on file for invoices.

To add prepaid credit to the account, follow these instructions:

  1. Navigate to the billing settings.
  2. Make sure you have a valid credit card on file.
  3. Click the Add credit button.
  4. Enter the amount of credit you want to buy.
  5. The credit card will be charged immediately, and the account's email address will receive a receipt for the payment.
  6. After buying credit, a record will be available in the billing settings and on the Upcoming invoice.

If your organization is unable to make automatic payments, you can contact the Mapbox Sales team to learn more about the requirements for the Monthly Invoicing beta program.

Mapbox might block payment methods and payments from certain countries for various reasons. If your payment has been blocked, reach out to Customer Support to resolve the issue.

For additional information, refer to:

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